Receptent
Language
Join the pilot
Pilot opening in Lebanon

Answer every patient on WhatsApp, in their own language.

An AI receptionist for your clinic's WhatsApp number. It answers questions, books appointments and hands over to your team the moment a person is needed.

Join the pilot See how it works
  • No app for patients to install
  • Lebanese Arabic, Arabizi, French and English
  • Your team can take over any chat
BookedRima Khoury · Mon 10:30
Needs staffQuestion about insurance
Conversation language

A patient writes in English. The assistant answers the same way, finds a free time and books it.

Made for clinics that live on WhatsApp Dental Dermatology Physiotherapy
Built on the official WhatsApp Business Platform
The problem

Patients already write to you on WhatsApp.

They book, ask about prices and check opening hours there. When nobody replies quickly, they try the next clinic.

Nights and weekends go quiet

A message at 10 pm often waits until morning. By then the patient has booked somewhere else.

The desk answers the same questions all day

Prices, opening hours, “is the doctor free Thursday?” Your team has better things to do.

Bookings scatter

Appointments end up in chats, notebooks and a calendar that doesn't match.

Urgent messages get buried

A worried patient sits between price questions.

How it works

Four steps from setup to a booked appointment.

01

Tell us about your clinic

Services, doctors, hours, prices and the questions patients ask most. We turn it into your clinic's own knowledge.

02

Connect your WhatsApp number

Patients keep messaging the number they already know. No new app, no new habits.

03

The assistant answers and books

It replies in seconds, in the patient's language, and books straight into your calendar.

04

Your team stays in charge

Watch every conversation, approve bookings, or take over a chat with one click.

What you get

Everything a front desk does, minus the waiting.

Answers from your clinic's own information

Prices, hours, doctors, directions, preparation before a treatment. It says only what you've told it, and hands over when it doesn't know.

Books, moves and cancels

Free times arrive as a tappable list and patients confirm with a button. Your calendar updates by itself.

No double bookings

A time can only be taken once, even when two patients ask at the same moment.

You decide how much it decides

Confirm bookings automatically, or have your team approve each one.

Reminders and follow-ups

A nudge the day before, a kind check-in after a missed visit.

Soon

Voice notes

Patients send voice notes all the time. The assistant will listen, transcribe and answer them like any other message.

Languages

Speaks like your patients do.

Patients write in four languages, often in one message. The assistant reads all of them and answers in the one the patient used.

Lebanese ArabicAs patients write it
AR
كيفك، في موعد لتنظيف الأسنان بكرا؟
أهلا! أكيد، بكرا عنا الساعة 9:30 و11:15. أي وقت بيناسبك؟
ArabiziArabic in Latin letters
ARZ
kifak, fi mawid lal tanzif bukra?
Ahla! Akid, bukra 3ena el se3a 9:30 w 11:15. Ayya wa2et bynesbak?
FrenchAs patients write it
FR
Bonjour, avez-vous un créneau demain pour un détartrage ?
Bonjour ! Oui, demain à 9h30 ou 11h15. Lequel vous convient ?
EnglishAs patients write it
EN
Hi, do you have a cleaning slot tomorrow?
Hi! Yes, tomorrow at 9:30 or 11:15. Which suits you?

Mixing languages mid-sentence?

Patients often do. The assistant follows along.

Bonjour, badde e7jez mawid demain
Bonjour ! Akid, demain à 9h30 ou 11h15. Lequel bynesbak ?
Safety

Knows when to hand over.

It doesn't diagnose, guess prices or improvise. When a person is needed, it stops and tells your team why.

  • Medical questions Symptoms, medication, “is this normal?” go straight to staff.
  • Emergencies Urgent wording is flagged right away, never answered by the assistant.
  • Anything it isn't sure about If it can't answer with what you've told it, it says so and asks your team.
  • Whenever you want Take over any conversation in one click, and hand it back when you're done.
Karim Nassar asked a medical question
The assistant didn't answer it and handed the conversation to staff.
Le blanchiment est-il possible avec un appareil dentaire ?
FR09:18
Handed to staff · medical question
The assistant has stopped replying. Take over to answer yourself. Take over
Your team's view

Your whole day on one screen.

app.receptent.com/today

Good morning, Salma

Friday 23 October · 9 appointments today

New booking
3 conversations need a person
The assistant handed them over: a medical question, a complaint and an unsure price.
Appointments
9
+2 vs last Fri
Waiting for staff
3
Oldest 12 min
Assistant replies
94%
38 of 41

Today's schedule

09:0045 min
LH
Layal Haddad
Check-up · Dr. Rami Haddad
Arrived
10:3030 min
RK
Rima Khoury
Cleaning · Dr. Rami Haddad
Confirmed
13:3060 min
HF
Hadi Fares
Root canal · Dr. Rami Haddad
ApproveDecline

A preview of the dashboard, with sample data.

Who it's for

Dental, dermatology and physiotherapy first.

Dental

Patients ask

  • “Do you do whitening?”
  • “How much is a cleaning?”
  • “I have a toothache. Can I come today?”
  • Books cleanings, check-ups and consultations
  • Answers prices from your list
  • Sends urgent pain to your team

Dermatology

Patients ask

  • “How long is a first consultation?”
  • “Can I move my appointment to Thursday?”
  • “Do you offer laser treatment?”
  • Books consultations and follow-ups
  • Explains treatments in the words you wrote
  • Hands skin concerns to the doctor

Physiotherapy

Patients ask

  • “Do I need a referral?”
  • “Can I book six sessions?”
  • “Move my session to tomorrow.”
  • Books and moves sessions
  • Answers questions about preparation and length
  • Hands medical questions to the therapist

Another kind of clinic? If your patients reach you on WhatsApp, let's talk.

Trust

Careful with patient information.

A front desk handles private details. We built the product around that.

Every clinic's data stays separate

One clinic can never see another clinic's patients or messages.

Access keys are encrypted

The keys that connect your WhatsApp number are stored encrypted.

Everything is logged

Every action the assistant takes is recorded, so you can always see what happened.

No medical advice

Questions about health go to your team, not to a guess.

You stay in control

Take over any chat, or have your team approve every booking.

The official WhatsApp platform

Built on the WhatsApp Business Platform, the way it's meant to be used.

Where we are

We're opening a pilot with a few clinics.

The core is built. We'd like to finish the rest together with clinics who use it every day.

Ready for the pilot

  • Answers in Lebanese Arabic, Arabizi, French and English
  • Books, moves and cancels appointments
  • Hands over to your team, with the reason
  • An inbox and a calendar for your team
  • Reminders and missed-visit follow-ups
  • Alerts when your team is needed

Coming next

  • Voice notes, transcribed
  • Gulf Arabic dialects

Pilot clinics help decide what comes first.

FAQ

What to know before you join.

Can't find your answer? Ask in the pilot form and we'll reply.

Ask us
Does the assistant give medical advice?

No. Anything about symptoms, medication or treatment goes to your team, with the conversation attached.

What if a patient writes in Arabizi, or mixes languages?

It reads Lebanese Arabic, Arabizi, French and English, including mixed messages, and answers in the language the patient used.

Do patients need to install anything?

No. They message your clinic's WhatsApp number the way they do today.

Can my team take over a conversation?

Yes, at any time. The assistant steps back while a person replies, and you can hand the chat back when you're done.

Can I approve bookings myself?

Yes. Choose automatic confirmation, or have your team approve each request.

What happens with an emergency?

Messages that look urgent are flagged and sent to your team straight away instead of being answered by the assistant.

Which calendar does it use?

Bookings go into your clinic's calendar in the product, where your whole team can see, move and cancel them. If you use other software today, tell us in the pilot form.

How much does it cost?

We're setting pricing together with the first pilot clinics. Tell us about your clinic and we'll walk you through it.

Is my patients' data safe?

Each clinic's data is kept separate, access keys are encrypted and everything the assistant does is logged.

The pilot

Join the pilot.

Tell us about your clinic and we'll reach out to set up a short call.

  • We start with dental, dermatology and physiotherapy clinics in Lebanon
  • The form takes about a minute

We'll only use this to contact you about the pilot. Privacy